Most orders are shipped within 2 business days. We ship via Thai Post (air service, but with a slower option) because the rates are much cheaper than those of International couriers. Tracking service is included. Please provide an address where someone will be present when the package is delivered, otherwise the courier may decide to return the product to us (depending on the local policy). In this case we cannot provide a refund.
Delivery time may vary depending on the destination, but can take up to 14 business days from the date of the order. Please use a complete street address for all orders (and not a P.O. box). When ordering internationally, any taxes, customs clearance issue or fees in your country will be your responsibility.
We are not responsible for the customs clearance of the goods, and in theory your order might be subject to the payment of customs fees when it arrives to your country. As of December 2016, we never heard of custom additional fees required to our customers at the time of the delivery.
Because of random custom verifications, your order may also be delivered with a delay.
If you are an importer, a distributor or any other business willing to purchase medium to high quantity of our products, please contact us directly to arrange details, including shipment.