Returns
Our policy for returns is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please send us a message us using the contact form and include the order number, together with the reasons for your request. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then we will send you details to ship the defective or damaged product back to us and when we received it your refund will be processed within a certain amount of days.

We only replace items if they are defective or damaged. If you want to exchange it for the same item, please tell us so in your message. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

General Conditions
Bugsolutely offers this website conditioned upon your acceptance of all terms, conditions, policies and notices stated here. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We are not responsible if information made available on this site is not accurate or current. We reserve the right to modify the contents of this site (including prices) at any time. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail or phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases and to promptly update your account and other information, so that we can complete your transactions and contact you as needed.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any malware. You may not use a false e-mail address or pretend to be someone other than yourself. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

You are prohibited from using the site or its content for any unlawful purpose and you expressly agree that the usage of the product is at your sole risk. All products delivered to you are provided ‘as is’ and ‘as available’ for your use. You agree to indemnify and hold harmless Bugsolutely and our affiliates, partners, directors, suppliers, interns and employees, harmless from any claim or demand made by any third-party due to your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Questions about the Terms of Service should be sent to us at info@bugsolutely.com.

©2017 Bugsolutely Ltd - 20/19 Sukhumvit 39 (soi Phrom Mit), Khlong Tan Nuea, Wattana, Bangkok 10110, Thailand - Tel. +66 (0) 9 5809 5068

Bugsolutely (บจ. บัคโซลูทลี่) is a registered company (TAX ID 0105558152752). Bugsolutely and Cricket Pasta are registered trademarks in Thailand and some other countries

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